We used mainly social media at first as we saw an opportunity. The biggest learning here is that authenticity will always prevail over quantity and au…
Recently I have spent some times working on Ferring's social media presence with the incredible team led by Bhavin Vaid at the Headquarter in St-Prex.…
In this article, we will use tried-and-tested frameworks to help you structure a multichannel plan which will make it quicker for you to complete and …
What is the best KPI to measure your customer relationship? Of course, you hear about NPS, sales and many more sophisticated ways to take the pulse bu…
In this event I share how to run social media listening for a brand in healthcare, without being concerned on adverse events thanks to my unique appro…
With the boom of ecommerce many brands are lost on whether to launch a social media campaigns, a website, or both. In this interview I came back on so…
This year when preparing eCom 2012 in Geneva, we asked our clients what do you want to hear? The winner was Facebook. Indeed a lot of brands invested …
In this Rezonance keynote, I come back on a case with LinkFluence, where we listened to the web for defining the marketing strategy of Generali Insura…